How do I claim a promotion?
To claim a promotion, you must first log in to your account and navigate to the promotions section. Review the specific terms of the offer you are interested in, click the opt-in button if required, and then perform the necessary action, such as making a qualifying deposit, to activate the bonus.
Why was a promotion not applied to my deposit?
The most common reason is failing to opt in before making the deposit. Many offers require you to activate the bonus in your account first. Other reasons include using a non-qualifying payment method or not meeting the specific requirements outlined in the offer's terms link.
Can I use two promotions at once?
Generally, promotions cannot be stacked unless explicitly stated in the terms. If you activate a new offer while another is still active, it may replace the previous one. Always check the 'stackability' section in the specific terms of each offer to avoid losing progress.
Where do I check the terms for a specific promotion?
Every offer displayed within your account's promotions section contains a direct link to its specific terms and conditions. This link provides the most accurate and legally binding information regarding wagering, eligible games, and time limits for that particular promotion.
Are promotions available on mobile?
Yes, all promotions are fully accessible via mobile devices. You can browse, opt in, and track your bonus progress through the mobile browser or by using the official app, ensuring a seamless experience regardless of the device you use to play.
What happens if I forget to opt in?
If you make a deposit or place wagers without opting in first, the activity typically will not count toward the promotion. Bonuses are rarely applied retroactively, so it is essential to activate the offer in your account before starting your session.
Can I cancel an active promotion?
In most cases, you can request to cancel an active bonus through your account settings or by contacting support. Note that canceling a bonus may also result in the removal of any winnings generated from the bonus funds, depending on the terms.
How do I find out when new promotions are released?
The best way to stay updated is to check the promotions section of your account regularly. Additionally, keeping notifications enabled for the app or checking your registered email will ensure you receive alerts about new offer categories and events.